Free UK shipping for orders over £100 & Free international shipping for orders over £200

FAQ


Orders & Delivery -

*How long would it take for my order to arrive?

For orders within the UK, your order will normally arrive in 3-5 working days. For UK next day delivery, your order will arrive the next working day when your order is placed before noon the day before.

For orders from other EU countries, your order will normally arrive 5-7 working days.

For international orders, your order will normally arrive 5-10 working days. We do not hold responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom to other countries.

For orders during sale periods /public holidays, the delivery may take considerably longer. Please email us for an up-to-date order status/delivery service at orders@finandzee.com.

 

*What shipping options do you offer?

UK - Royal Mail Tracked and Royal Mail Next Day.

EU - Royal Mail International Tracked.

Rest of the world - Royal Mail International Tracked.

 

*Can I cancel/change my order?

Once the order has been submitted, we are unable to change the order. Should you wish to cancel and return an item, please see our return policy.

 

*Can I change the delivery address after submitting the order?

Please email us at orders@finadnzee.com or Live Chat us as soon as you can and we will do our best to assist you in this matter.

 

*What is your returns policy?

14 days return for a full refund. The return postage cost is at your expense. For more details please see our return policy.

 

*How long does it take to get my money refunded?

Once your return is approved, your refund will be issued. This will happen once we have received the item being returned. It will usually take 5-10 business days for the refund to appear in your account.

 

Payments –

*What payment options do you accept?

We accept payment via PayPal, Mastercard and Visa and we accept both debit and credit card payments.

 

Products -

 

*How to look after the garment?

Please follow the washing and care instructions on the product label to keep the garment in a good condition for longer. In the Fin+Zee clothing range, we use double gauze, laundered linen and cotton. Most of them are all 100% Oeko-Tex certified, which would be stated in the production description.

Double-gauze - wash on a 30 degrees lukewarm or cold gentle cycle with mild detergent and air dry where possible. Do not tumble dry. Iron low on the reverse side.

Linen - wash at 30 degrees with a non-bio detergent. Do not tumble dry. Shake out and dry flat. Linen will always seize up after washing but as soon as your kid starts to wear it the fibres relax again.

Cotton - wash at 30 degrees. Do not tumble dry.

 

*How can I learn more about your packaging?

We’ve worked hard to find the best environmentally friendly solution for our packaging. All of our packaging consists of recycled tissue paper and eco-paper mailing bags.

As a small company, Fin+Zee is committed to making a difference at every possible opportunity and this is very much a part of our brand vision. We are open to any feedback and opportunity regarding our packaging or sustainability mission. Please drop us an email anytime at info@finandzee.com

 

 

Others –

*Do you have a physical store?

No, we don’t. But we might do short term pop-up shops in the future. Sign up to our newsletter to be first to receive our latest news and offers.

 

*Do you have any regular sales/discounts?  

We occasionally offer discounted products. Please sign up to our newsletter to be the first to know about upcoming sales.

 

 

Size -

Fin + Zee sizes run big as the designs are to give more room for your little one to grow into. If you would prefer to have a more fitted look, please choose a size smaller for your little one. If they are just not right for your little one, please see our return policy.

  


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